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Retail Order Delivery Information
All UK orders over £40 will be sent free via royal mail tracked 48 service. The delivery time is normally 2-3 working days. Orders Under £40 will be sent by Standard Delivery Royal mail Second Class and will be charged Standard £2.95 Postage.
The Delivery Time for Standard delivery is Usually 2-3 working Days.
In most cases orders are usually dispatched with 1-2 working days but please allow up to 4 working days for dispatch.
We are able to supply retail (over-the-counter products only) orders to most countries worldwide. Delivery charges will depend on the weight of your order and the destination. We will display the delivery charge on the checkout page before you confirm payment of your order.
In the event of adverse weather, please be advised that deliveries may be affected and we cannot guarantee all delivery times. Please be assured that our couriers will work as hard as they can to deliver parcels as normal, and will get your parcel to you as soon as they are able to. Please be aware that in some instances your parcel may be delayed due to adverse weather on the route from our warehouse, even if your local area itself is not affected. There may also be delays during public holiday periods.
International Rates - (Retail Items Only)
Please Note that we will only be delivering to countries in Europe Zone 1-4 (Excluding Switzerland)
These countries Are:
Zone 1: Belgium, France (Inc Monaco), Germany, Luxembourg, Netherlands, Republic Of Ireland.
Zone 2: Austria, Denmark.
Zone 3: Czech Republic, Italy, Slovakia, Spain.
Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden.
We offer a standard Royal Mail Air Service for orders under £20 and a tracked air service for orders over £20
The DPD service is for international European customer’s zone 1-4 (Excluding Switzerland). The DPD service will be used for international customers who buy products classed as dangerous goods which cannot go via Air Mail. This is a Road Service which is not available to all international customers. Products classes as dangerous goods are: aerosols, perfumes & aftershaves, batteries, corrosives, flammable liquids, liquids over 1 litre, nail varnish, pesticides and hair dyes.
Useful Delivery Information
You can arrange for your order to be delivered to alternative addresses including your place of work, or to a member of your family or use Safe Place with Royal Mail Tracked.
Safeplace lets you inform your postman of a convenient place to leave your item if you are not in to accept your delivery. This could be a secure place of your choice or with a nominated neighbour. If the parcel still cannot be delivered, a card will be left so you can arrange redelivery for free. Remember, we can deliver to any address - such as your home, your place of work, to a carer or neighbour.
In a very small number of cases Royal Mail may not meet expected service levels. In this situation please allow 7-10 days from dispatch before contacting us. There are some cases where a card might not be left through your door so we advise that you check with your local royal mail depot to see there are not parcels waiting there for you to be collected.